Your business is not static. Software continues to change. Your initiatives continue to change. Your knowledge of the solution continues to change. You need your solution to scale alongside your business—and you need a proactive managed service to make that happen. Advanced Customer Support (ACS) allows you to react to all of these changes and maximize the value of your Oracle NetSuite solution on a continuous basis. Oracle NetSuite has created a single offering to meet all support and ongoing sustainment and optimization needs across all products and all markets.
ACS offers five levels of support: Advise, Monitor, Optimize, Architect and Platform. As you move up levels, we increase our level of support.